Terms & Conditions

Eiffel Tower Chocolates & Confectionery Pty Ltd

Placement of Orders

Orders must be placed online with a lead time of no less than 2 days.

Payment of Orders

Full payment must be made prior to delivery. We do not accept payment by cheque or money order.

Confirmation of Orders

Please ensure all contact details, personal information, spelling of names, delivery/collection dates and times and any requested changes have been properly documented on your invoice.

Please notify our staff immediately of any errors on your invoice. Failing to notify us of any errors may result in additional charges where alterations are necessary after your order has been completed.

Cancellations

If you cancel your order your payment is NON-REFUNDABLE. At the discretion of management and dependent on the circumstances, a credit note may be issued less an administration fee equal to 10% of the total cost of the order.

Please note that any credit notes issued are done so as a goodwill gesture and at the discretion of management.

Changes

Any changes made to your order before delivery will incur a surcharge, depending on the change requested. In most cases we can accommodate changes, however at times it is not possible. We will however endeavour to accommodate you to the best of our ability.

Food Products and Services

Please be aware that our product could contain traces of nuts, dairy, gluten and eggs. It is the client’s responsibility to inform Eiffel Tower and their guests that traces of the above ingredients could be present in the cake and/or cake pieces. Eiffel Tower will not be held responsible for anyone suffering from nut and other allergies.

Non-edible items may be used as decorations in cakes and/or cake pieces. It is the client’s responsibility to ensure that any non-edible items are removed prior to consumption.

All effort will be made by Eiffel Tower to ensure that the final product is matched to the colour chosen as much as possible, however, Eiffel Tower does not guarantee to match the exact colour/s and design/s chosen.

All effort will be made by Eiffel Tower to supply the products agreed upon at the time of booking. However, Eiffel Tower will not be held responsible if the products are not available as a result of, but not limited to, unavailability, seasonal variation or poor quality. Eiffel Tower reserves the rights to use its discretion to supply similar or substitute high quality product under such circumstances and will try, where possible, to agree to this alternative product with the client prior to supply.

Quality

At Eiffel Tower we pride ourselves on the quality of our products and services. It is important to remember that cakes are a perishable and delicate product. Unfortunately, once we dispatch our cakes or our customers take possession of them, a number of factors relating to the care and transportation of the cakes may result in the quality being compromised or damage occurring to the cakes that are beyond our control or responsibility.

Care instructions must be followed thoroughly in order to avoid compromising the cakes’ quality and design. Unfortunately, with all the possible variables, it is difficult for Eiffel Tower to guarantee the cake quality in every case once it has left our premises.

Storage and Consumption

All sponge type cakes should be stored at between 3 to 5 degrees centigrade and consumed within 48 hours.

All mud type cakes should be stored at between 16 to 18 degrees centigrade and consumed within 48 hours.

Buttercream covered cakes, naked cakes and cake pieces should be refrigerated in the box in which they were delivered, and removed from the fridge and brought to room temperature prior to serving.

Fondant covered cakes should not be refrigerated, but stored in a cool, preferably air-conditioned room, out of sunlight. Once cut, cakes should be stored in an airtight container or plastic wrap in the refrigerator. Sliced cake and cake pieces can also be stored in an airtight container and frozen for up to 3 months.

Pick Up and Delivery

Eiffel Tower will not be held liable for any damages that may occur after the product has been collected or delivered and set up.

If the incorrect delivery address is supplied or if there is no-one to receive and no safe place (as judged by us) to leave the ordered products, they will be returned to Eiffel Tower’s premises and we will contact you to arrange re-delivery. Re-delivery may incur an additional fee.

The customer shall inspect the completed cake order immediately on delivery and prior to the delivery driver leaving the delivery premises.  Once the goods are accepted and/or taken, the customer acknowledges and agrees that Eiffel Tower is not obliged to accept claims and/or refunds.  Exceptions may apply within Eiffel Tower’s jurisdiction.

Eiffel Tower will not be held responsible for completing setups at a ceremony or reception venue if the venue is not ready at the pre-agreed time. Under these circumstances we will use our discretion to leave the products at the venue (if the venue is willing to complete the setup) or to return the products to our premises for you to pick up.

Eiffel Tower is unable to give a guaranteed time of delivery but will endeavour to deliver at the agreed time.

You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation or refund of an order.

Variations from pictured items

In some cases, it may be necessary to change a colour or vary a product from the picture on our site as certain cake decorating items may, from time to time, be unavailable.

Please note that where colours are concerned, the picture represented on our website may not be a true representation of the colour of the cake as quite often screen colours and resolutions are not correct and therefore your cake may appear to be different in colour from that shown.

Where items are provided on cakes (figurines or handmade sugared items) they are strictly provided as decorations on a cake and if there are any breakages or faults with the items after they are removed from the cake, we will not replace, exchange or make new items.

Refunds

As each cake is unique, so are your special requirements and concerns surrounding your order. If you have found that for any reason the cake you ordered did not meet your expectations then please contact us via telephone or email. A number of resolutions may be available to you and are subject to your particular situation.

Any claims for goods on the delivered order should be made within 24 hours of the goods having been left at the customer’s premises, otherwise the customer expressly waives the right to any claims after the expiration of 48 hours’ notice, such notice having been made via telephone and/or email.

If there is an issue with your order please note that you must refrigerate or freeze the remainder of the product/s as Eiffel Tower requires the product/s to be returned for inspection and investigation.

Cost for Delivery and Radius for Delivery

Orders must exceed the amount of $20 for delivery within a 35 kilometre range from Eiffel Tower (Tullamarine postcode 3043).

For orders under $60, a $10 delivery fee will be applied, within a 35-kilometre radius from Eiffel Tower (Tullamarine postcode 3043).

For delivery outside the 35 kilometre range from Eiffel Tower (Tullamarine postcode 3043), a much greater delivery charge will be incurred.  Please call Eiffel Tower for further details.

These delivery charges and kilometre ranges may be subject to change, at the discretion of Eiffel Tower, without prior notice.